What Can I Say?: Communicating Compassion & Managing Conflict in the Home Care Setting

May 9, 2014 9:00am - 11:15am


This event is open to OT/PT/ST.

This course is approved for 2 CEUs by TOTA/TPTA.

This course is pending approval of 2 CEUs from TSHA.


Belinda Williams, OTR

Course Location:

Therapy 2000

2535 Lone Star Dr

Dallas, TX


Course Description:

This course explores the complexity of the therapeutic relationship between therapist & families served in home health care.  The intimacy that occurs in close interaction with family members while treating in their home is both rewarding and challenging.  Issues to be discussed include supportive response to the family’s grief, stress, and sometimes unrealistic expectations.  Creative ways to manage conflict and avoid loss of trust of the families served.

About Our Speaker:

Belinda Williams, OTR

Belinda holds more than 25 years of experience in a variety of health care settings including psych, geriatric, acute and pediatric. To date she has more than 17 years of pediatric experience and still enjoys evaluating and treating. Over the years, her passion for assessing and treating children with sensory related dysfunction led her to develop a private handwriting training program, group treatment programs, and to facilitate numerous professional and parent trainings.

Belinda holds certifications in AOTA’s Fieldwork Educator Certificate Program, Sensory Integration Praxis Test (SIPT) and Therapeutic Listening. She is currently a student of Baker Center of Graduate Studies where she is working toward a double MBA in Healthcare Administration and Leadership.

As Executive Director of Training and Compliance for THERAPY 2000, she monitors and facilitates regulatory and ethics compliance as well as performance improvement initiatives for the Agency.  Under her direction the Education Team developed highly competitive advanced care programs, therapist mentoring programs and a competency driven education programs which have become an integral part of the THERAPY 2000 brand.


Learner Objectives:

1.       Participants will explore the outcomes of therapist and local family surveys regarding their relationships and as a result will be able to verbalize the most common issues.

2.     Participants will review common communication errors made by home health therapists and how to avoid these.

3.     Participants will explore the value of high commitment to conflict management in order to reframe conflict as an opportunity to improve the therapeutic relationship

4.     Participants will investigate restorative techniques in order to learn how to salvage and rebuild therapeutic relationships

5.     Participants will participate in analysis of 3 case studies to formulate strategies for conflict management in order to have ready alternatives for future needs.

9:00 pm – 11:15 pm

Share Button